FREQUENTLY ASKED QUESTIONS
Rent is due on the 1st, with a 4 day grace period meaning all rent should be paid by 11:59 PM on the 4th of the month.
If you know you will have trouble paying rent, please reach out to your property manager ahead of the 1st of the month.
We offer 24/7 maintenance for all of our properties, however, only maintenance emergencies will be addressed outside of business hours. Feel free to submit a maintenance request online at any time and our team will see to it when they are back in the office. If you are considering calling the emergency maintenance line, make sure it is for one of the following reasons:
- Fire, flooding, or major leak
- Gas leak
- Major plumbing issue or non-working toilet (if only one toilet and resident has already tried plunging)
- No water
- Heat not working, when outside temperature is below 55° F
- A/C not working, when outside temperature is above 85°F
- Broken refrigerator (not cooling)
- Exterior locks not working properly
- Broken smoke detector or fire alarm
More information on maintenance issues and emergency maintenance can be found in your resident guide.
Residents are free to decorate the interior of their units as long as the unit is returned in its original condition. Residents who fail to return walls to their original color and condition or with damage beyond normal wear and tear may be subject to move-out charges. See the Resident Guide for more information.
Our policy allows for one parking pass / key FOB per resident. If you wish to add another occupant to your lease, contact your property manager.
A Tow is the only authorized towing company for Braden Fellman properties. If you believe your vehicle has been towed from a Braden Fellman lot, check the A Tow website.
To avoid towing issues, we ask that all residents display a parking decal in their front windshield not obstructed by tint. The decal should be attached to the windshield and not laying on the dash. Never allow guests to park in parking spaces reserved for BFG residents. For more information on our parking rules, see your resident guide.